Home Delivery Service

Delivery service is not applicable to restricted areas, road which prohibited truck weighted 5.5 tones (Hong Kong)/ 3 tones (Macau) or above, apartment under renovation, exhibition site, warehouse, hotel, boat house/boat, construction site, container terminal, addresses where goods delivery have to go through the balcony or places where the on-site environment does not allow the delivery of the purchased goods. If delivery is required to the passenger terminal, the customer shall arrange the sea delivery and cargo loading and unloading by himself/herself.

Home delivery service does not apply to display items and real plant. 

All items will be completed for delivery within 30 days from date of purchase.

Order reschedule:
•    Click here and change the delivery date. Enter your order number and phone number to proceed with the change of delivery date and time.
•    If you have multiple orders, you need to make the changes separately for each order on the website. For orders related to kitchen or home design, please bring the original sales order to the IKEA stores where you made your purchase.
•    You can change the delivery date on the IKEA Hong Kong online platform 3 days before the scheduled delivery (Hong Kong), or 7 days (Macau).
•    When making changes to the delivery date, you will need to provide the invoice number and phone number as verification. After completing the change of delivery date, you will receive a confirmation message via WhatsApp.
•    If you missed the deadline to change the delivery date, please email enquiry@ikea.com.hk. If the request is not made before the specified deadline, a handling fee of HKD $200 or HKD $1,000 (for Lamma Island, Cheung Chau, and Peng Chau) or MOP $220 (for Macau) will be charged.

Order cancellation, add or amend product items:
•    Orders through IKEA Hong Kong stores
Please bring the original sales order to the IKEA stores where you made your purchase in Hong Kong at least 3 days before delivery.
HKD$200 / HKD$1,000 (Lamma Island, Cheung Chau and Peng Chau) administration fee will be charged for amendments made within 3 days of deliveries to Hong Kong.

•    Orders through IKEA Macau store
Please bring the original sales order to the IKEA stores where you made your purchase in Macau at least 5 days before delivery.
MOP$220 administration fee will be charged for amendments made within 5 days of deliveries to Macau.

•    Orders through IKEA online shop (for both Hong Kong and Macau)
To make changes to your order, e-mail to enquiry@ikea.com.hk at least 3 days (for HK) or 7 days (for Macau) before delivery to cancel your order, and place your order again.
If the request is not made before the specified deadline, a handling fee of HKD $200 or $1,000 (Lamma Island, Cheung Chau, and Peng Chau) and MOP $220 (Macau) will be charged.

For online sales orders, please refer to Enquiries about order placed online for details.

Service covers addresses only within a 100m parameter of the unloading point. For addresses outside the prescribed scope, a maximum of HKD$300 (Hong Kong and Macau online customers)/ MOP$300 (Macau store customers) surcharge will be collected and receipt will be provided by IKEA authorized delivery service provider.
Packaging collection will not be covered in Lamma Island, Cheung Chau and Peng Chau. Such charges are calculated as follow:

For buildings without lift or for product that can only access through staircases, there will be additional delivery charge of HKD$50 (Hong Kong and Macau online customers)/ MOP$50 (Macau store customers) per floor, up to 8 floors.

There will be no refund of delivery fee on delivery failure due to an unattended recipient address upon arrival of goods at the appointed time. Should delivery be rescheduled in such circumstance, we will require additional delivery charges.

In case of bad weather conditions, serious flooding or blocked or closed roads, the deliveries may be delayed or suspended. IKEA will contact the affected customer within 24 hours via SMS/phone for rescheduling of delivery and such delivery will be made within 7 days thereafter.

The person receiving the goods at the delivery address shall be over 18 years of age and shall be deemed your authorized representative and that any instructions/information provided and act done by such authorized representative shall be deemed instructions/information provided and act done by you. The delivery team will call you regarding the estimate arrival time 30 minutes in prior. We may contact you for a follow-up survey after delivery.

IKEA reserves the final right to interpret the terms and conditions herein. In the event of conflict between the English and Chinese versions, the English version shall prevail.