Hang Hau Plan and order point
Introducing a Brand-new All-round Shopping Experience
Choose from a wide array of dining room furniture, bedroom products, children’s storage solutions and home accessories, also Swedish bistro and bring home a taste of Sweden from the Swedish Food!Address:
Shop 221, L2, East Point City, 8 Chung Wa Road, Tseung Kwan O
Opens daily:11:00am - 9:00pm
Contact Details:
Email: enquiry@IKEA.com.hk
Telephone no.: 3125 0888
WhatsApp: (+852) 6736 5169
WeChat: (+852) 6736 5169
Online and offline ordering
System furniture planning service
MTR:
Hang Hau Station Exit A1
Bus:
91M, 98A, 98C, 98S, 296M, 297, 298E, 692, 798, 893, E22A, N293, N691
Minibus:
11, 11A, 11M, 15A, 16, 101M, 102, 102B, 102S, 108A, 109M
Parking:
***All East Point City parking privileges are limited for The Point members only
(The above offers are by East Point City. Please contact the mall for details and latest updates)
Hang Hau Station Exit A1
Bus:
91M, 98A, 98C, 98S, 296M, 297, 298E, 692, 798, 893, E22A, N293, N691
Minibus:
11, 11A, 11M, 15A, 16, 101M, 102, 102B, 102S, 108A, 109M
Parking:
HK$20/hour(Mon-Fri)
HK$22/hour(Sat-Sun&Public Holiday)
Free Parking
| e-Payment purchase amount | Parking hours | ||
| 07:00-23:00 | Monday to Friday | Saturday, Sunday & Public Holidays |
|
| HK$300 | HK$400 | 2 Hours | |
| HK$500 | HK$600 | 3Hours | |
***All East Point City parking privileges are limited for The Point members only
(The above offers are by East Point City. Please contact the mall for details and latest updates)
1. What is IKEA Plan and order point in Hang Hau?
This Plan and order point aims to offer a brand-new, all-round shopping experience, and to create a better everyday life for the many people. It offers storage ideas for dining room, bedroom and children’s room, while customers can also find their favourite delicacies from Sweden in the Swedish Food Market.
2. What should I do if the product I want is not available at Plan and order point?
As Plan and order point only provides certain selected products, you may place your order online or visit our Kowloon Bay Bay store.
3. Is there any limitation for the items to be kept in the pick-up locker?
The pick-up locker is only applicable to online orders with package size smaller than 30cm x 50cm x 30cm and weight not excess 10kg.
4. After placing an order online, when can I collect the order using the pick-up locker?
We will send you a text message in 2 days after receiving your order, and you can collect your order at the pick-up locker within 48 hours after receiving our message. The pick-up locker operating hours is 0700 - 2200.
5. How long can my order kept in the pick-up locker?
We provide free storage for 48 hours. However, due to the limited storage space, if you fail to pick up your order within 48 hours, the order will be returned to our warehouse on the third day, and the order will be cancelled automatically. For online orders, we will refund to you by original payment method. If you still want the product, you have to order again.
6. Can I return my purchase at Plan and order point?
If you are not satisfied with your purchase, please return your unused item in its original package with either the original Sales order or printed Online sales order invoice to Plan and order point within 365 days from the date of purchase for refund. If you only bring the invoice without the item to be returned, your return request will not be accepted. (Remark: Hang Hau Plan and order point only accept sales invoice from Hang Hau Plan and order point, invoice from other store cannot refund in this plan and order point.)
7. Is there any parking offer?
Free Parking Privileges
Free Parking
(The above offers are by East Point City. Please contact the mall for details and latest updates)
This Plan and order point aims to offer a brand-new, all-round shopping experience, and to create a better everyday life for the many people. It offers storage ideas for dining room, bedroom and children’s room, while customers can also find their favourite delicacies from Sweden in the Swedish Food Market.
2. What should I do if the product I want is not available at Plan and order point?
As Plan and order point only provides certain selected products, you may place your order online or visit our Kowloon Bay Bay store.
3. Is there any limitation for the items to be kept in the pick-up locker?
The pick-up locker is only applicable to online orders with package size smaller than 30cm x 50cm x 30cm and weight not excess 10kg.
4. After placing an order online, when can I collect the order using the pick-up locker?
We will send you a text message in 2 days after receiving your order, and you can collect your order at the pick-up locker within 48 hours after receiving our message. The pick-up locker operating hours is 0700 - 2200.
5. How long can my order kept in the pick-up locker?
We provide free storage for 48 hours. However, due to the limited storage space, if you fail to pick up your order within 48 hours, the order will be returned to our warehouse on the third day, and the order will be cancelled automatically. For online orders, we will refund to you by original payment method. If you still want the product, you have to order again.
6. Can I return my purchase at Plan and order point?
If you are not satisfied with your purchase, please return your unused item in its original package with either the original Sales order or printed Online sales order invoice to Plan and order point within 365 days from the date of purchase for refund. If you only bring the invoice without the item to be returned, your return request will not be accepted. (Remark: Hang Hau Plan and order point only accept sales invoice from Hang Hau Plan and order point, invoice from other store cannot refund in this plan and order point.)
7. Is there any parking offer?
Free Parking Privileges
Free Parking
| e-Payment purchase amount | Parking hours | ||
| 07:00-23:00 | Monday to Friday | Saturday, Sunday & Public Holidays |
|
| HK$300 | HK$400 | 2 Hours | |
| HK$500 | HK$600 | 3Hours | |