Contact Us
Do you need help? Have any questions you would like answered?
Do check out our FAQ page to see whether we are able to answer your questions!If you have any further questions, please don’t hesitate to get in touch with us in the following ways – we will endeavor to respond to you as soon as possible.
Customer hotline
Aside from e-mail, you can also make a call to our customer hotline for your enquiries.Customer hotline: (+852) 3125 0888
Macau toll free customer hotline: 0800-347
WhatsApp: (+852) 6736 5169
WeChat: (+852) 6736 5169
Email: enquiry@ikea.com.hk
Business hours: Monday to Sunday, 9:00am - 6:30pm
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Enquiries about yuu Rewards Program
For any enquiries about yuu Rewards Program, please contact yuu Team via their ‘contact us’ page.
General enquiries/ Amendments to delivery or assembly orders
For any enquiries, please send an e-mail to enquiry@IKEA.com.hk; we will respond within 24 hours via e-mail or telephone call. To ensure a smooth and efficient response, we would be most grateful if you could include the information below:
- Sales order number - which is a 8 figure number with WS, MS, SS, KS, CS or TS as prefix
- Photos for any product related enquires - particularly for product quality issues, exchange and returns etc.
- The name and telephone number - who we should contact
- 2 preferred alternative time and date - for delivery or assembly (reschedule service is only applicable at least 3 days before deliveries to Hong Kong, or 7 days before deliveries to Macau*)
* If you would like to reschedule delivery or assembly orders within 3 days in Hong Kong or 7 days in Macau, please visit the Customer Service counter at the IKEA store where you had made the original purchase along with the original sales order and invoice to cancel and reissue your order. Please note that we will charge an administration fee of HK$200 for orders to Hong Kong, and MOP$220 for orders to Macau.
Enquiries about orders placed online
For any enquiries about orders placed online, please send an e-mail to enquiry@ikea.com.hk; we will respond within 24 hours via e-mail or telephone call. We would be most grateful if you could include below information in your e-mail
- Sales order number – which is a 10-digit reference number or Web Order number with WS as prefix
- The name and telephone number of who we should contact
- Photos for any product related enquires – particularly for product quality issues, exchange and returns etc.
In case you would like to change the products, service or delivery method on the original order. You will need to cancel the original order and place a new order. Please contact us 3 days (Hong Kong) and 7 days (Macau) in advance of the delivery to process the cancellation. Otherwise, HK$200 (Hong Kong / Macau) or $1,000 (Outlying islands) will be charged as an administration fee. Refund shall always be done through the same payment method as you purchased within 10 days.
Interior consulting / Interior Planning Service
Have you trouble with thinking how to design your new home? Worry no more, we now offer interior design consulting service, which provide quotation and enquiry just a phone call away!Interior Consulting Service: Aim and focus for HOME selected items planning and design, Our IKEA Interior consultant will provide support through telephone conversation to provide suggestion for suitable product and planning of there interior design to match your needed. And for the Frist hour of consulting is FREE! Welcome to contact us for arrangements and booking! (Service only offer suitable use of space suggestion and for selected items, this service does not include site visit, site measurement, or design floor planning)
Interior Planning Service: Aims and focus for TRADES and Organization, Our professional IKEA business Team will create an office environment for your needs. Our service range from site visit, planning, mix and match product and design which most suitable for your needs. We also provide different payment method for this service, Business customer can even stay comfortably at home or office during the process.
Consultation for your home, please write email to us at: enquiry@IKEA.com.hk
Consultation for your business, please write email to us at: IKEA.business@IKEA.com.hk
Aside from e-mail, you can also make a call to our customer hotline (+852) 3125 0888 or WhatsApp (+852) 6736 5169 for your enquiries. For details, please visit: https://www.ikea.com.hk/en/rooms/ikea-for-business.